Last updated: October 22, 2026
This policy explains how orders placed on luxelleshop.com, operated by ECOM WORLD SERVICE LIMITED, are processed, shipped and delivered.
Shipping Destinations
We ship to all European Union countries, the United Kingdom, Switzerland, the United States and Canada. The destinations available for your order are shown at checkout.
Order Processing Time
Orders are processed within 2–3 business days of purchase. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday are processed from the next business day.
Delivery Time
After your order ships, delivery usually takes 4–8 business days. Delivery times can vary depending on your location.
Shipping Method and Carriers
All orders are sent by standard tracked shipping. Depending on the warehouse your order ships from, it is delivered by YunExpress or FedEx. The carrier is assigned automatically and your tracking number is included in your shipping confirmation email.
Shipping Costs
Standard shipping is free on all orders, with no minimum order amount. No shipping fees are added at checkout, whatever your order value or destination.
Customs, Duties and Taxes
All prices include taxes. For destinations outside the European Union, local import duties may apply in some cases; any charges collected at checkout are always shown before you pay.
Order Tracking
As soon as your order ships, you receive a confirmation email with your tracking number and tracking link. If you have any trouble tracking your parcel, reply to that email or write to luxellebusiness@outlook.com.
Shipping Address
Please check your shipping address carefully at checkout. If you notice an error, email us as soon as possible: we can update the address until the order ships.
Possible Delivery Delays
Delivery times are estimates and are not guaranteed: delays may occur due to circumstances beyond our control, such as customs clearance, severe weather and high carrier volumes during peak seasons. If your parcel has not arrived within the expected time, contact us and we will investigate with the carrier.
Lost or Damaged Parcels
If your parcel is lost in transit or arrives damaged, email luxellebusiness@outlook.com with your order number and, for damaged items, a photo. We will investigate with the carrier and send a replacement or issue a full refund, as described in our Returns & Refunds policy.
Contact
Email: luxellebusiness@outlook.com. We reply to all messages within 1 business day, Monday to Friday.
Company Information
ECOM WORLD SERVICE LIMITED
Business Registration Number: 80716031
FLAT 2304, 23/F HO KING COMM CENTRE
2-16 FA YUEN STREET, MONG KOK
HONG KONG
Email: luxellebusiness@outlook.com