This Privacy Policy explains how ECOM WORLD SERVICE LIMITED ("Luxelle", "we", "us"), FLAT 2304, 23/F HO KING COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG, handles personal data when you visit luxelleshop.com or buy from us.
Data we collect
- Order details: name, shipping and billing address, email, phone number and the products you buy.
- Messages you send us through the contact form or by email.
- Your email address and consent, if you join our newsletter.
- Basic technical data such as browser type and pages visited, through essential cookies.
- Advertising data shared with advertising partners such as TikTok and Meta through their pixels: pages viewed, products viewed or added to the cart, checkout starts and purchases, plus device and cookie identifiers. Used to measure and improve our ads. You can opt out at any time on our Your Privacy Choices page.
Payment details are entered on our secure checkout and are never stored by Luxelle.
How we use it
We use your data only to process and deliver your orders, answer your enquiries, send marketing emails you have agreed to, and keep the store working and secure. We never sell your personal data.
Sharing
We share data only with the service providers needed to run the store — such as Shopify (checkout and orders), payment processors and delivery carriers — and only as far as needed for that purpose.
Data controller and international transfers
The data controller of your personal data is ECOM WORLD SERVICE LIMITED, FLAT 2304, 23/F HO KING COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG. As we are based in Hong Kong, personal data of customers located in the European Economic Area (EEA) or the United Kingdom is transferred to and processed outside the EEA, including in Hong Kong and by the service providers listed above. We protect these transfers with appropriate safeguards, such as the European Commission's Standard Contractual Clauses.
Retention
We keep order data for as long as required for accounting and legal obligations, and newsletter data until you unsubscribe.
Your rights
You can ask to access, correct or delete your personal data, or withdraw marketing consent at any time, by writing to luxellebusiness@outlook.com. We reply to all messages within 1 business day, Monday to Friday.
Full details are available in our complete Privacy Policy.
Contact
ECOM WORLD SERVICE LIMITED
Business Registration Number: 80716031
FLAT 2304, 23/F HO KING COMM CENTRE
2-16 FA YUEN STREET, MONG KOK
HONG KONG
Email: luxellebusiness@outlook.com