Orders
How can I track my order?
Use the tracking link in your shipping confirmation email. Can't find it? Reply to that email and we'll check for you.
Can I cancel or change my order?
Yes, until it ships. You can cancel within 2 days of purchase, as long as the order hasn't shipped yet. Email luxellebusiness@outlook.com with your order number.
Shipping
How long does shipping take?
Orders are processed within 2–3 business days, then usually delivered within 4–8 business days, depending on your location. You receive tracking by email as soon as your order ships.
How much is shipping?
Shipping is free on all orders, with no minimum order amount.
Where do you ship?
We ship to all European Union countries, the United Kingdom, Switzerland, the United States and Canada.
Returns
Can I return my order?
Yes. You have 30 days from delivery to return unused items in their original packaging. You're refunded to your original payment method.
My item arrived damaged or faulty. What should I do?
Send us your order number and a photo. We'll fix it at our cost.
GlowFur™
How do I light it up?
Connect a power bank to the USB cable inside the hidden zip pocket and GlowFur™ lights up. Unplug it and it's a classic faux-fur coat.
Is the power bank included?
No, the power bank is sold separately. The pocket fits most standard-size power banks.
Which size should I choose?
GlowFur™ comes in S, M, L, XL and 2XL. It has an oversized, cozy cut, so your usual size gives the relaxed look you see in the photos.
Payments
Which payment methods do you accept?
Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay, Bancontact and MB WAY. The methods available to you are shown at checkout.
Still need help? Contact our team.